FAQs

How to resolve module error in R1 Soft Backup?

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Here are the steps to resolve module error a) run this command: serverbackup-setup –get-module >> to check module build successfully or not. If both headers and devels available then restart the cdp-agent on the server. If there is output as shown below then we need to build the module manually to do this follow below […]

FAQs

How to Troubleshoot R1soft backup policy errors?

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Here are the troubleshooting steps for R1soft Backup policy errors Agent shutdown unexpectedly. -Restart the cdp agent and reset public key under edit protected machine option and try to run the backup. Connecting to agent error in case the server is behind the firewall. -Ask the DC team to allow our backup server IP and […]

FAQs

How to resolve hotcopy error in R1Soft Backup?

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To resolve the hotcopy error, you can follow the following steps- Check active hotcopy on the client-server by using hcp -l command. Stop cdp agent using /etc/init.d/cdp-agent stop command. Remove active hotcopy using hcp -r /dev/(device name) After this start cdp agent and run the backup. If you still find no success then reboot the […]