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If your connection to an agent fails, the following are the steps that you need to follow
- First, check to bill for the respected server whether it is active or suspended.
- Check cdp-agent status on the client-server by using the command /etc/init.d/cdp-agent status. If it is not running then start the cdp-agent by using /etc/init.d/cdp-agent start and then Test the connection for the policy on the backup server.
- If the cdp-agent status is running on the server then kindly allow our backup server IP and port in the CSF and iptables on the client-server.
We hope that you might have got an idea regarding the steps to follow in case of agent failure. If you still face queries, feel free to initiate a live chat with the bodHOST technical team.
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