FAQsR1Soft Backups

What to do When Disk Safe Hard Quota Has Been Reached?

Follow the below-stated procedure in case your disk safe hard quota has been completely used-

First, check the on-disk size on the client-server by using the df -hT command.

1) If the on-disk size is less than the backup plan that the client had then proceed with the taking fresh backup by creating a new disk safe and policy. After creating a new disk safe and policy kindly close the old disk.

After taking fresh backup kindly delete old disk safe after getting the required retention point on the new disk safe. but if there is any locked recovery point in the old closed disk safe then first take client confirmation before deleting old closed disk safe which consists locked recovery point.

2) If the used data on the server is greater than the backup plan hard quota then raise a ticket to the client ask him to upgrade his backup plan to the next level or exclude some unwanted files/folders from his backup plan to run backup successfully.

We hope that you might be clear now regarding what you need to do in case your disk safe hard quota has been completely used. If you still face queries, feel free to initiate a live chat with our proactive and dedicated technical team.

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