Rapid technology changes have revolutionized the ways of conducting businesses. Today customers expect 24 x 7 services from any device and any location. Embracing the cloud for conducting business can give you a huge competitive edge.
It has become vital for modern IT transformation. Increase your time to market, improve the user experience, and deliver cost savings are some of its benefits. Although the advantages of cloud technology are huge, it also comes with misconceptions that can hinder sound decision-making. Check out the top Cloud myths that hold some enterprises back-
Companies are steadily migrating to the cloud. One of the major factors that contribute to this is greater scalability, flexibility and financial security. According to a recent survey, companies run 79% of their workloads in the cloud owing to the redundancies that offer as close as 100% uptime.
There is no doubt that cloud computing is a powerful tool. It has created many options and opportunities to improve the internal mechanism of a company. Still, let’s not get hasty. Before you think about migration, begin by doing some research and assessing your company’s cloud computing needs.
Few years back, the call centers appeared to be rows of phone lines connected to a PBX (private branch exchange) which routed the calls via fixed external lines. When cloud-based communication flooded the IT sector, it delivered some highly vital solutions to the call center industry. Therefore, the call centers quickly adapted to cloud telephony.
Owning and maintaining a PBX was expensive prior to cloud’s introduction. After cloud calling service was launched, it reduced the expenses of the PBX with a few additional perks. In the past, there were limited called lines but cloud telephony offers voice broadcast and response automation and also, the agents don’t need to be available physically in the center. Enterprises were quick to choose cloud telephony when it was new for marketing outreach and later it was adopted by advocacy groups. Today it is slowly probing campaigns globally with analytics-based solutions reached through data mining.
Enterprises have always spent more time on using their mainframes and less time on their computer setups since decades ago. No doubt a high level of IT automation is offered by cloud computing and so is the latest advancement which is helping enterprises to meet that goal. Cloud usage consists of an evolution of long-standing IT mind-set – a step which several businesses have trouble to take.
Previously, IT teams spent maximum time on their computer system management, experimenting with command-line interfaces and executing tasks such as assigning storage or setting up user permissions. According to a recent study by Forrester Research, IT departments spend 70% to 75% of their time on simply keeping the lights on or isolating and then fixing different system problems.
Services using public/private keys are the secure websites used by enterprises requiring their each client to have a private key for authentication. Often, banks and other financial institutions allocate private key for authentication to each of their clients. A new key is issued by the website application for every user who is permitted to access the service once the keys are incorporated into the system.