Root Email Notifications Not Being Delivered

February 7, 2023 /

Many people have encountered issues with Root email alerts not arriving. So, in this article, we’ve discussed everything you need to know about.

Description –

The root email notifications which has been activated in WHM » Contact Manager that are not able to delivered, which happens when the root forwarder is not able to configure or the server’s hostname is have not listed in /etc/localdomains.

exim  -bt root 

If there is a problem, the following error will appear:

[email protected] is not sent: The mail server could not send mail to [email protected]. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.


Check that the root forwarder is set up in WHM > Edit System Mail Preferences and that the server’s hostname is in the /file/localdomains file. Using the text editor, you can also add the server’s hostname to /file/localdomains.

After the configuration of root forwarder and adding the hostname to /file/localdomains.

You need to execute the following command to confirm that the root email notifications are now delivered:

exim -bt root

We hope that you now have a good understanding of Notifications for root emails are not being sent. If you continue to have problems with the protocol outlined above, please contact the bodHOST Team for constructive assistance 24×7.

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