Outlook Express e-mail issues

December 1, 2006 / General Discussion

Unable to receive/send e-mails –

  1. For incoming mail server –

    The incoming mail server(POP3) should be changed to –


  2. The incoming mail server (POP3) account name and password should be entered accordingly.


    Type the account name and password –

    Primary account username – username

    But in the case of the creation of an alternative e-mail using Cpanel, the username will be [email protected]

  3. If POP3 is using the wrong port number –


    Change the SSL port number to 110.

  4. Check if the mail client is using SSL –


    Uncheck the option to use SSL.

  5. Mail client set up to use Secure Password Authentication –
    Tools>Accounts>Mail>Double click on the e-mail account that set up>Click on servers>Check the box – My server requires authentication.
  6. Mail servers should be as follows –
    SMTP: mail.yourdomain.com
    POP3: mail.yourdomain.com
  7. Remove and create the e-mail account through Cpanel and check if works.
  8. If yet, it is malfunctioning, The ISP will be blocking outside e-mail servers, in this situation you must use their outgoing e-mail servers.
  9. If yet, there is an error, follow the steps mentioned below –

    If using windows>click on start>Run>enter: telnet yourdomain.com 25

    Observe the results. If you get this:
    220-manou.bodhost.com.com ESMTP Exim 3.36 #1 Sun, 8 Feb 2004 14:20:15 -0500
    220-We do not authorize the use of this system to transport unsolicited,
    220 and/or bulk e-mail.

In the error persists, we will need to use their outgoing mail servers.