We at bodHOST understand how important support is in today's online environment. We know that prompt and immediate support is key to keeping our customer happy. Hence, our support team is always available, 24 hours a day, 7 days a week, 365 days a year via Email, Phone and Live Chat. This ensures that our knowledgeable support team is available the optimum solutions whenever you have a service request.
Different problems call for varied ways of communication. Critical issues are best communicated by email while our clients can call us any time for minor issues. That's why we offer Email, Phone and Live Chat support, meaning whatever the circumstances you can get in touch with us easily.
We aim to respond to any support query as quickly as possible, often within minutes of the request being raised. This obviously won't mean anything if the response is incorrect or unclear, so every member of our team spends time understanding your technical requirements, your configurations and will work with you until you are satisfied.
Nobody likes to be kept on hold, that's why we ensure that if you call us, you are likely get straight through without any delay. Our processes and people work for you and not against you.
When you need our support, we make sure it is precise, immediate and relevant to the problem at hand. We promise to act with speed and flexibility.
We only employ support team members who have a genuine interest in customer service and with a background in IT or web hosting. It is imperative for us to let our customers know they are being helped by professionals who know the service inside out and can provide assistance with any issue or query.
The expertise and experience of bodHOST support team ensures that you and your IT team are relieved from the daily tasks to keep your server / website up and running. We take up the responsibility by providing exceptional support service and let you focus on your business!