Coverage; Definitions This SLA applies to clients who have Virtual Private Servers, Dedicated Web Servers, Cloud Servers and Offsite Backup solutions from bodHOST (the "Company") and your account is current (i.e., not past due).
We ask you to provide your email address to us during the signup process to be able to communicate with you. We normally send all our notifications through emails which we have for your account on our record. We also need your email address while registering a domain name for you.
Traditional Communication Means:
We ask you to provide us with your actual postal address, telephone number & fax number in order to check and verify the distance between the address mentioned & the location of signup. This is an important part of the verification process we follow for each signup which we receive. We also require these details when we register a domain name for you OR transfer your domain name to our account. Only our internal staff has access to your contact details.
The information provided by you during registration is kept in our records till the time you are our active client.
We do not provide the information collected from you to any third party for any reason what-so-ever. However, we do have to co-operate with law enforcement agencies authorized by the government if they do ask us about the contact details we have for you.
We also use the contact information on records for you to inform you about the improvements, updates & any such relevant information to the services you have subscribed for. We never use or share the personally identifiable information provided to us online in ways or for reasons unrelated to the ones described above without also providing an opportunity to opt-out or otherwise prohibit such unrelated uses.
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures reasonably designed to safeguard and secure the information we collect online. We use SSL (Secure Socket Layer) encryption to secure personal identification. In addition, personnel who have access to our database are trained to maintain and secure all information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections to your information.
You are welcome to contact us & express your grievance in case you feel there is a case where the information provided by you has not been handled according to the above stated policy. We will correct any violation of the policy (if it has happened) once we get a notification from you.