{"id":6358,"date":"2020-01-16T07:15:09","date_gmt":"2020-01-16T07:15:09","guid":{"rendered":"https:\/\/bodhost.com\/kb\/?p=6358"},"modified":"2026-02-26T14:03:10","modified_gmt":"2026-02-26T14:03:10","slug":"what-to-do-when-the-connection-to-an-agent-fails-in-r1soft-backup","status":"publish","type":"post","link":"https:\/\/www.bodhost.com\/kb\/what-to-do-when-the-connection-to-an-agent-fails-in-r1soft-backup\/","title":{"rendered":"What to do When the Connection to an Agent Fails in R1Soft Backup?"},"content":{"rendered":"\r\n

If your connection to an agent fails, the following are the steps that you need to follow<\/p>\r\n\r\n\r\n\r\n

    \r\n
  1. First, check to bill for the respected server whether it is active or suspended.<\/li>\r\n
  2. Check cdp-agent status on the client-server by using the command \/etc\/init.d\/cdp-agent status. If it is not running then start the cdp-agent by using \/etc\/init.d\/cdp-agent start and then Test the connection for the policy on the backup server.<\/li>\r\n
  3. If the cdp-agent status is running on the server then kindly allow our backup server IP and port in the CSF and iptables on the client-server.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

    We hope that you might have got an idea regarding the steps to follow in case of agent failure. If you still face queries, feel free to initiate a live chat with the bodHOST<\/a> technical team.<\/p>\r\n","protected":false},"excerpt":{"rendered":"

    If your connection to an agent fails, the following are the steps that you need to follow First, check to bill for the respected server whether it is active or…<\/p>\n

    Read More<\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[815],"tags":[824,825],"class_list":["post-6358","post","type-post","status-publish","format-standard","hentry","category-r1soft-backups","tag-connection-to-an-agent-fails-in-r1soft-backup","tag-r1soft-backup-error"],"yoast_head":"\nHow to Fix Agent Connection Failure in R1Soft Backup System<\/title>\n<meta name=\"description\" content=\"In this article we have explained about What to do When the Connection to an Agent Fails in R1Soft Backup.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bodhost.com\/kb\/what-to-do-when-the-connection-to-an-agent-fails-in-r1soft-backup\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Fix Agent Connection Failure in R1Soft Backup System\" \/>\n<meta property=\"og:description\" content=\"In this article we have explained about What to do When the Connection to an Agent Fails in R1Soft Backup.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bodhost.com\/kb\/what-to-do-when-the-connection-to-an-agent-fails-in-r1soft-backup\/\" \/>\n<meta property=\"og:site_name\" content=\"Knowledge Base - bodHOST\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-16T07:15:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-26T14:03:10+00:00\" \/>\n<meta name=\"author\" content=\"Paul Lopez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paul Lopez\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta 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