{"id":6347,"date":"2020-02-04T05:44:38","date_gmt":"2020-02-04T05:44:38","guid":{"rendered":"https:\/\/bodhost.com\/kb\/?p=6347"},"modified":"2026-02-26T14:03:10","modified_gmt":"2026-02-26T14:03:10","slug":"handling-r1soft-request-rejections-when-agent-is-busy-tips","status":"publish","type":"post","link":"https:\/\/www.bodhost.com\/kb\/handling-r1soft-request-rejections-when-agent-is-busy-tips\/","title":{"rendered":"Handling R1Soft Request Rejections When Agent is Busy: Tips"},"content":{"rendered":"\r\n<p><strong>Cause:<\/strong><\/p>\r\n\r\n\r\n\r\n<p>CDP 3.0 does not support running more than one backup at a time. You can check if there is any other backup running for the same server on any other <a href=\"https:\/\/www.bodhost.com\/remotebackup\">backup server<\/a>. There is an embedded queue mechanism that is activated when two policies attempt to save Recovery Points to the same Disk Safe (called the &#8220;Disk Safe Write Lock&#8221;). The problem here is that the Agent has two different policies with two different Disk Safes, and thus the lock is not triggered.<\/p>\r\n\r\n\r\n\r\n<p><strong>Resolution:<\/strong><\/p>\r\n\r\n\r\n\r\n<p>You need to spread out your backup operations. Create a separate Policy for each Disk Safe.<\/p>\r\n\r\n\r\n\r\n<p>Or:<\/p>\r\n\r\n\r\n\r\n<p>Try scheduling the Policies so they do not run simultaneously or overlap.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Cause: CDP 3.0 does not support running more than one backup at a time. You can check if there is any other backup running for the same server on any&hellip;<\/p>\n<p><a href=\"https:\/\/www.bodhost.com\/kb\/handling-r1soft-request-rejections-when-agent-is-busy-tips\/\" class=\"more-link\">Read More<\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[815],"tags":[822],"class_list":["post-6347","post","type-post","status-publish","format-standard","hentry","category-r1soft-backups","tag-r1soft-backup-policy-errors"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R1Soft Request Rejections: Tips for Busy Agents | bodHOST<\/title>\n<meta name=\"description\" content=\"If you&#039;re facing R1Soft request rejections due to a busy agent, read our article for expert tips on how to handle this issue and ensure smooth data backup 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