1. How many years have you been in business?
Ans. BODHost has been providing Web Hosting Service since 1999 – 11 Years Of Hosting Presence.
2. What Hosting packages do you offer?
Ans. We offer VPS – Virtual Private Servers, Cloud server hosting and Dedicated Server Hosting packages.
3. Do you provide linux Servers with Plesk installed on it?
Ans. Yes, we provide linux VPS and Dedicated Servers with Plesk Control Panel installed on it. Our standard linux control panel is cPanel – WHM.
4. Does Linux have more advantage over Windows Operating System?
Ans. Both Operating Systems are based upon the requirements of the client’s applications. The only main difference between them is that Linux is an Open-Source Platform whereas Windows Operating System requires additional licensing which is charged additional by the hosting provider.
5. Is a dedicated server better than a VPS?
Ans. The requirement is the priority. If you do not have much requirements, then it is always advisable to be more wise and opt for a VPS Hosting package rather than a dedicated server. However, if your resource utilization is high and cannot be managed on a VPS, then you will definitely need a Dedicated Web Server.
6. Are your Servers Fully Managed? And what does it include ?
Ans. Yes, our servers are fully managed and they include the following :
* Initial Server Setup.
* Routine server monitoring.
* Server Migration (If applicable).
* Disaster recovery planning and procedures including system and file backup.
* Server backup restoration in the event of a hardware failure.
* Server troubleshooting – We will help you trouble shoot if the server is not performing well.
* Regular maintenance of the operating system (updates & patches).
* Firewall configuration and Much More
7. What is your guarantee on a VPS ?
Ans. We guarantee 100% Network Uptime SLA which practically means “No Downtime”. This includes our VPS Hosting and Cloud server hosting packages.
8. Is cPanel better than Plesk ?
Ans. cPanel is supported with Linux Only as of now and is known for it’s easy interface. However, Plesk supports Linux as well as Windows Operating System. It’s hard to distinguish their pros and cons as both compete with each other at high standard levels. DotNet Panel – control panel will also be provided with our Windows VPS and dedicated web servers.
9. How many IPs do you provide with a VPS Hosting Package ?
Ans. We provide standard 2 Dedicated IPs with each VPS Hosting package – Linux Or Windows. However, you can definitely request for additional IP addresses for additional cost of $1.00USD per IP per month.
10. What is Linux Virtual Server Mirroring ?
Ans. This basically refers to Mirroring Setup of 2 VPS’s which includes replication of data between 2 VPS’s and also a setup of fail-over. In case one VPS fails, the other VPS immediately takes it’s place and guaranteed 100% Guaranteed Uptime – Redundant Solution.
11. Do you offer Colocation Services ?
Ans. Yes, we do offer colocation Servers. Price of Colocation Servers are as follows :
1U Rack Server : $199.00USD Per Month
2U Rack Server : $249.00USD Per Month
This plan includes :
- Fully Managed Colocation Unit
- 3000GB or 3TB High-Quality Bandwidth Per Month
- Dedicated IPs : 5
- 24×7 Customer Support
- No Additional Costs Involved
- No Setup Fee
BODHost – Colocation Services are offered for only high-end Web Server Hosting Solutions which are definitely value-for-money.
12. Do you provide Full SSH Root Access with your Linux VPS Hosting Package ?
Ans. Yes, we provide full SSH Root Access with our Linux VPS Hosting Packages.
13. Do you provide Full Remote Desktop Access with your Windows VPS Hosting Package ?
Ans. Yes, we provide full Remote Desktop Access with our Windows VPS Hosting Packages.
14. Do you support ASP and .NET on your Windows VPS Hosting Packages ?
Ans. Yes, we support ASP and .NET on our Windows VPS Hosting Packages.
15. What Operating Systems do you support on your servers ?
Ans. We Support Latest version of the following Operating Systems :
- Linux – centOS
- Linux – FedoraCore
- DebianOS
- Ubuntu
- Redhat Enterprise Linux
- FreeBSD
- Windows Server 2003 ( Web Edition, Standard Edition, Enterprise Edition )
- Windows Server 2008 ( Standard Edition, Enterprise Edition, Datacenter Edition )
16. What Plesk Domains Control Panel Options do you provide ?
Ans. We provide the following Plesk Domains Control Panel Options :
- Plesk 10 Domains
- Plesk 100 Domains
- Plesk 300 Domains
- Plesk Unlimited Domains
17. What’s the basic difference between Managed and Unmanaged Dedicated Web Servers ?
Ans. The basic difference between Managed and Unmanaged Dedicated Web Servers is that with unmanaged servers, you will need to managed all installations of applications and softwares on the servers and also fix issues without any technical support assistance whereas with the managed dedicated or VPS Web Server is that you do not need to worry about the installations / configurations of applications and also security maintanence can be taken care of by the hosting technical support team.
All BODHost Servers are fully Managed without any additional fee. All you need to pay is the price on the website for the hosting packages and you will have your own fully Managed VPS Web Server or a dedicated server hosting packages.
18. Do you provide Server Monitoring System with your Servers ?
Ans. Yes, we provide Server Monitoring System with our Servers and can also set notifications to your emails with current status of the server hosting package.
19. Can i install custom applications on your Servers ?
Ans. As BODHost only provides VPS and dedicated servers, which means no restrictions. You can install custom applications on our Servers.
20. Can i resell my VPS Hosting Package ?
Ans. Yes, you can resell your VPS Hosting package. You will need a main VPS Control Panel installed on the VPS Hosting package that will allow you to resell your hosting space and bandwidth. You can also set your VPS Hosting package to provide Master Reseller Hosting Packages to your clients.
21. How much is for additional IP address ?
Ans. If you need additional IP address, it will cost you $1.00USD Per IP Per Month. Please be advised that we will need IP justification for each IP allocation to maintain records. For more information on IP justification allocation policies,
please view the link : http://www.bodhost.com/web-hosting/dedicated-servers-and-virtual-private-servers-ip-address-allocation-policies/
22. How much is bandwidth Overage Charges on a VPS or Dedicated Server ?
Ans. Bandwidth Overage charges on a VPS is 0.10 Per Gigabyte and for a Dedicated Server is 0.30 Per Gigabyte. However, it is always advisable to upgrade your bandwidth to unmetered bandwidth on a dedicated server and if you have a VPS Hosting package, you can consider upgrade of the hosting plan.
23. Can i host multiple domains on a single VPS Hosting Package ?
Ans. Yes, you can host multiple domains on a single vps hosting package. There are no restrictions in creation of multiple domains, sub-domains, email accounts etc.
24. Is there a maximum file size limitation ?
Ans. There are no such restricitions when we speak of uploading file size on to the VPS or a dedicated Server. All you need to watch is your disk space and not exceed the allocated disk space. However, you can always upgrade for more Hard Disk Space which will eventually increase your file size uploads.
25. What kind of Support do you offer ?
Ans. BODHost provides 24×7 US & Canada Toll-Free and International Phone Support, 24×7 Live Chat Support and 24×7 Email Support.
26. What is your guaranteed email response time ?
Ans. Our guaranteed email response time is 15 minutes.
27. Is there any montlhy contracts or commitments with your dedicated servers or VPS’s ?
Ans. There are no monthly contracts or commitments with our dedicated servers or VPS Hosting packages. You can always cancel the hosting package with a simple cancelation email ticket.
28. Do you offer 30 Days Money-back guarantee on your dedicated servers ?
Ans. No we do not offer 30 days money-back guarantee on your dedicated servers. However, we do offer 30 days money-back guarantee on our VPS Web Servers and Cloud hosting solutions.
29. How long does it take to setup a VPS ?
Ans. It takes about couple of hours to Setup a VPS – Approx. 3 – 4 Hours from the time of Signup and completion of verification process.
30. How long does it take to setup a dedicated server ?
Ans. It takes about 24 – 48 Hours to setup a dedicated server and complete all security tests carried out by our Server Security Department.
31. Do you offer Unlimited Bandwidth Hosting plans ?
Ans. Logically, it’s not possible to offer Unlimited Bandwidth hosting plans due to the basic reason that bandwidth allocated is backbone of ISP providers assigned to every hosting provider and has a price for every bandwidth connection and henceforth, the price of bandwidth cannot be avoided. We never Over-sell our hosting servers and believe in providing quality hosting service to our clients.
32. Do you host Adult sites, warez sites or sites containing illegal material?
Ans. We DO NOT allow any illegal content websites.
33. What is the connection speed of your dedicated servers ?
Ans. Our Servers have 5 x 10 Gbps uplinks for our Datacenter. All servers have 100 Mbps Nic card and they are connected to 1 Gbps switch.
34. Do you accept Paypal ?
Ans. Yes, we do accept paypal.
35. What are the other modes of payments that you accept ?
Ans. We accept Credit Cards, paypal, money-bookers and Wire Transfers to our United Kingdom bank accounts only. Our Administration currently operated from 1 KING STREET,
ALTOFTS, WAKEFIELD, WEST YORKSHIRE, United Kingdom
