Frequently Asked Questions on Dedicated Servers
FAQ’s on Dedicated Servers :
1. Where are your Server based ?
Ans. Our Dedicated Servers are based in Chicago, IL and Montreal, QC, Canada
2. Data Center Network Connections and Uplink Information Dedicated Servers
Ans. We have 2 x 10 Gbps uplinks for our Datacenter. All servers have 100 Mbps Nic card and they are connected to 1 Gbps switch. These switches are then further divided into two at 1gbit which is a major advantage when it comes to redundancy.
3. Internet Service Providers to our DataCenters
Ans. Our ISP backbone providers are Level(3), Abovenet, Savvis, PCCW, Telia and Cogent.
4. What Brand of servers/Chassis do you use for the Servers?
Ans. Our Servers are only setup on Branded Dell Hardware, SuperMicro and Asus. We always ensure high-quality standards are maintained at all times.
5. Hard Disks ( HDD ) Options
Ans. SATA / SCSI and SAS Drives are main options that we provide. SATA drives are standard options, however in order to opt for SCSI and SAS drives, we request you to contact our dedicated server department.
6. RAM Options
Ans. Our Servers are equipped with DDR2 FB-DIMM RAM as standard Option. The other Options are ECC FB-DIMM and SD RAM
7. Uptime Guarantee on Dedicated Servers
Ans. We guarantee 99.96% Uptime on all our dedicated servers.
8. Backup Solutions with Dedicated Servers
Ans. Backup Solutions are not included with the basic Dedicated Servers. However, we can provide additional backup solutions on a remotely located server which can be accessed through FTP with unlimited bandwidth feature and cron setup.
9. RAID Configurations on Dedicated Server Hosting Packages
Ans. We provide the following RAID Configurations :
RAID 0 ( Needs 2 Identical Drives )
RAID 1 ( Needs 2 Identical Drives )
RAID 5 ( Needs 3 Identical Drives )
RAID 10 ( Needs 4 Identical Drives )
10. Operating Systems :
On a Dedicated Server, we Support the following Operating Systems :
Linux - centOS 4.5
Linux - CentOS 5.x
Linux - Fedora Core 5
Linux - Fedora Core 6
Linux - Fedora Core 7
Debian 4.0
FreeBSD 6.2
RHEL 4
RHEL 5
FreeBSD
Windows2003 Web Edition
Windows2003 Standard Edition
Windows2003 Enterprise Edition
11. Control Panel Options
On Linux Dedicated Servers, we support the following Options :
cPanel ( WHM ) with Fantastico
Plesk 30 Domains
Plesk 100 Domains
Plesk 300 Domains
Plesk Unlimited Domains
On a Windows Dedicated Servers, we support the following Options :
Plesk 30 Domains
Plesk 100 Domains
Plesk 300 Domains
Plesk Unlimited Domains
However, you can also install and configure any other control panel as per your requirements.
12. Money-Back Guarantee on Dedicated Hosting packages
In case of Hardware failures, we do offer 30 day money-back guarantee. For any other billing related questions, please email our billing department at billing@bodhost.com
13. Terms of Service
Please have a look at the following link in respect with our Terms of Service :
http://www.bodhost.com/terms_conditions.shtml
14. Service Level Agreement
http://www.bodhost.com/service_level_agreement.shtml
15. Load Balanced Servers
We offer Load Balancing Servers on Linux as well as on Windows Dedicated Servers. These can also be setup through Cisco or Juniper Netscreen Firewall systems.
Tags: Dedicated Server Hosting