GENERAL VPS USAGE:-
1. BODHost is a fully managed VPS hosting service provider. Management of services includes the network, hardware nodes, the control panel and the softwares which are bundled along with them. The hardware node is continuously monitored at all times using automated alert systems as well as manual checks. This is done on a pro-active basis. The technical team will only work on individual' VPS after the customer requests for support help. Management of individual processes within a VPS is the customer's prerogative.
2. BODHost very strongly suggests that customers use a control panel for the administration and management of their VPS'. For any VPS which does not have a control panel, the customer will have to configure user accounts, ftp accounts, mail accounts, websites, DNS, website records and all such mandatory and alternative settings required for the websites and /or applications to run from within their VPS. BODHost expects customers to have basic knowledge of the configurations and settings for their websites and applications.
3. BODHost always recommends the usage of the Virtuozzo Power Panel which allows the customer to manage their VPS & also perform administrative functions including rebooting the vps, back-up, repairing, formatting, process management, resource management & many other things.
4. All VPS signups would be subject to an intensive fraud detection process which is mandatory and cannot be over-ridden. The process includes telephone verification which the customers have to comply with. Order processing and set-up is started only after the sign-up has been verified. A minimum of three hours is required for the VPS to be setup from the time the order has been verified and confirmed. A delay in the sign-up being verified will lead to further delays in the final setup of the VPS.
5. BODHost does not assume responsibility for any custom softwares, firewalls, anti-virus programs and third-party / external applications which a customer installs on the VPS. It is the customer's prerogative to run and configure all such programs, applications and softwares. The technical support staff will assist ONLY in the installation of such softwares. For all issues, technical problems and data corruption which may arise out of the usage of such programs, the customer themselves would be liable. BODHost's technical support team would only attempt trouble-shooting / resolve such situations. There is no guarantee of a solution being provided by the support team.
Moreover, any activity which involves configuration / installation of external applications sourced from third-parties will be given last priority by the support team. These would be taken up only after all support and service issues have been resolved.
6. BODHost does help a customer switch from a Wndows vps to Linux VPS Hosting or vice versa. However, this is limited to transferring the website files present in the VHosts folder (of the windows vps) and the public_html folder (of a Linux vps). Any other applications, email accounts and data will have to be transferred by the customer.
7. BODHost does not assume responsibility towards backups in the unlikely event of a hardware node failure.
8. BODHost strongly recommend against customers performing activities including (but not limited to) upgrading kernel, OS, running windows updates and external software like firewalls and anti-virus. Customers should turn off "Automatic Windows Update” at all times for their Windows VPS and also not install Service Pack II on their individual VPS. In the event of any damages or technical issues arising out of these, customers will have to pay for the recreation of their VPS.
9. BODHost limits the number of outgoing emails which can be sent to 500 emails per hour for our starter and medium range plans. On a corporate VPS, customers may send upto 750 emails per hour.
10. Customers should refrain from using their VPS as an intensive streaming server and/or game-servers as it compromises the functioning ability of the virtual server. Bodhost recommends the high end plans for customers wishing to use resource intensive applications including Tomcat, JAVA (JDK) and other such similar application software and are best run without any other program on the VPS as in such cases, the VPS may run out of resources.
A VPS is an artificial partition created on a bigger hardware node because of which physical accessories like sound cards, monitors, speakers printers, video cards et.al cannot be attached to it.
RESOURCE DEFINITIONS:-
1. Guaranteed RAM - Every VPS is allocated a certain amount of memory during the setup process itself. This amount of memory is available to be used at all times for the particular virtual partition.
3. Disk-space - The amount of allocated storage you are given on your VPS is called disk space (this is a small part of the hard-drive on the VPS). This enables you to store files, Web pages, email, databases and graphics. Web space is measured in MB (megabytes)
4. Equal Share Of CPU: - All VPS' are given a certain portion of CPU as per the package signed up for. If additional CPU power is required, it will only be available depending on the free CPU on the node. The share depends on the plan you buy. A Windows VPS Enterprise always gets more than a Windows VPS Starter. (This is only given with Windows VPS Plans.)
TECHNICAL SUPPORT & SERVICES:-
1. BODHost provides 24x7 technical support as well as services. This also includes weekends and national holidays.
2. Customers can approach the support team using the live-chat service, the support section, email or telephone (+1.866-662-0909). All our level II and level III administrators are available only over live chat and emails / helpdesk. The telephone support team renders level 1 support and services only.
3. BODHost support makes every possible attempt to reply to emails within one hour. However, there are times when deeper scrutiny or investigations are to be done. In such cases, the customer will be informed accordingly. There are times when our support team has to consult / seek advice from cPanel, Parallels or the concerned vendor of a particular software / application. In such cases, BODHost cannot estimate a time-frame for final resolution. It completely depends on the severity of the issue and the response time of the provider, however customers will receive updates on these issues.
BODHost reserves the rights to edit/ modify / update the rules and guidelines at all times.
