100% Guaranteed Uptime on VPS!!! - Page 2 - Dedicated Server Hosting | VPS Hosting

RichardM · #21 (**permalink**) 02-20-09, 13:16

Quote:

Originally Posted by centelo

I am sure after reading all of this and the other notes about the support here, this was fully a random thing that happened. I like the quick connect here and I am sure when this was going on everyone was busy doing what they do best. Would like to hear more if thats okay.

Centelo, I have written some of those glowing, unsolicited testimonials you mentioned. I wrote them because I believe that Bodhost is staffed by good people who do their jobs well. I still believe that.

Nonetheless, I have been an electronics technician for 29 years, and 21 hours of downtime on a mirrored server is simply inexplicable, as well as being intolerable. I understand that hard drives go bad, and I understand that RAID controllers all-too-often take the whole array down with them. But none of that matters. If the master was zapped by photon torpedoes, the slave still should have kicked in as soon as the master stopped responding.

What is want is (1) my VPS bacak online; (2) a credit; and (3) an explanation (along with plans to remedy the problem so it doesn't happen again).

Best,

Richard

Shane Phillips · #22 (**permalink**) 02-20-09, 16:16

Richard,

We are still investigating a few points as to where we have missed out the VPS Mirroring Solution and your VPS should be back online soon. You would probably receive an email from our VPS Department or Support Team - Alex regarding the VPS's Update and Explanation.

Another thing is that we will work on the credit for your account which is definitely going to be atleast for a month.

Regards,

Shane Phillips

RichardM · #23 (**permalink**) 02-20-09, 23:12

Quote:

Originally Posted by Shane Phillips

Richard,

We are still investigating a few points as to where we have missed out the VPS Mirroring Solution and your VPS should be back online soon. You would probably receive an email from our VPS Department or Support Team - Alex regarding the VPS's Update and Explanation.

Another thing is that we will work on the credit for your account which is definitely going to be atleast for a month.

Regards,

Shane Phillips

Thank you, Shane.

By the way -- the VPS is still down. This makes ~30 hours.

Best,

Richard

RichardM · #24 (**permalink**) 02-20-09, 23:33

One more thing: Sean in sales sent me an email telling me that my VPS is functioning properly. Did Sean actually try to pull up a few sites, because none of them are working. I have tried using three different Internet connections, in two U.S. states, plus a proxy in Europe.

Best,

Richard

RichardM · #25 (**permalink**) 02-21-09, 08:28

Alex did email me a little while ago and said everything was working, but it's not from here, nor from where my clients are located. They are still calling to scream at me.

Here are two screenshots so you don't think I'm totally nuts.

Shane Phillips · #26 (**permalink**) 02-21-09, 12:50

Richard,

I will get this done for you. Alex will reply to you shortly.

Regards,

Shane Phillips

RichardM · #27 (**permalink**) 02-21-09, 14:41

Thank you, Shane.

Alex sent me a screenshot of the sites -- working. I know he's not crazy, so I think maybe all my clients (and myself) may be locked out due to repeated "bad" login attempts when the VPS went down.

I can't get into WHM or SSH, so I need someone to clear ALL of the banned IP addresses from the CSF firewall (including LFD). I emailed Alex but don't know if he's still working.

You can get the root PW from the open ticket. Scroll down: I made a mistake when I first sent it.

Thanks,

Richard

Shane Phillips · #28 (**permalink**) 02-21-09, 15:49

Hello Richard,

This will be done for you now.

Regards,

Shane Phillips

RichardM · #29 (**permalink**) 02-21-09, 16:31

No joy, Shane. Still no access.

I can, however get into VZ on the slave server (and have been able to all along), and I'm noticing that it reports the CPU usage is ~1613 percent.

I still can't get into Web, FTP, or anything else except mail, VERY intermittently, and the mail goes back for about a month. Neither can my clients, all of whom are in the U.S. but are scattered across the country. (One, in fact, tried from a hotel room several states away from his office and couldn't access it from there, either; so I know it's not his office IP having been blocked.)

I'm stumped about this. I have no idea why Alex and others can access the sites, but my clients and I can't. I thought maybe the entire U.S. IP range had inadvertantly been blocked, but I can't access it from my proxy in The Netherlands, either.

All I am sure about at this point is that neither I nor my clients can access the VPS. Maybe we should try disabling CSF and LFD completely?

Best, and thanks,

Richard

Alex P · #30 (**permalink**) 02-21-09, 18:05

Hello Richard,

I have replied your ticket, kindly please check it let me know if you have any issue.

RichardM · #31 (**permalink**) 02-21-09, 18:28

Alex just cleared the IP addresses from CSF and restarted it, and now everything is working fine!

I don't know exactly what happened, but the firewall was the culprit. Somehow the IP's of myself and my clients were being blocked. That's why Bodhost support was able to access the VPS, but we weren't.

Thanks, Shane and Alex, for all your help.

Best,

Richard

RichardM · #32 (**permalink**) 02-21-09, 22:07

I'd also like to apologize for my own sometimes short-tempered responses. As it turns out, the failover itself worked properly. Why CSF decided to block all of us is still a mystery, though I imagine that it had to do with "failed" login attempts after the main server crashed. Or possibly there might be special considerations when using CSF on a mirrored VPS.

It is important that we try to figure this out. CSF is a good tool that immediately put the brakes on a spam attack I was experiencing a month or two ago, and I want to keep using it. But something obviously caused it to misbehave this time around. At the least, we now know it's something to check in the event something like this occurs in the future.

In any case, I'm sorry I lost my temper on occasion. I'm glad that for the latter part of this ordeal, I had my two goddaughters with me, which helped me to behave more like a gentleman.

Best,

Richard

Shane Phillips · #33 (**permalink**) 02-23-09, 09:33

Hello Richard,

No worries.

We have also figured out the obvious i.e. CSF blocking and we were also having a look at the primary VPS which went down the hill. Once it's fixed again, we will take care of running them back from the primary VPS.

Also, as promised, we will also credit your account once the primary VPS is up.

Regards,

Shane Phillips

angelad · #34 (**permalink**) 06-23-09, 17:38

Quote:

Originally Posted by RichardM

I'd also like to apologize for my own sometimes short-tempered responses. As it turns out, the failover itself worked properly. Why CSF decided to block all of us is still a mystery, though I imagine that it had to do with "failed" login attempts after the main server crashed. Or possibly there might be special considerations

when using CSF on a mirrored VPS.

It is important that we try to figure this out. CSF is a good tool that immediately put the brakes on a spam attack I was experiencing a month or two ago, and I want to keep using it. But something obviously caused it to misbehave this time around. At the least, we now know it's something to check in the event something like this occurs in the future.

In any case, I'm sorry I lost my temper on occasion. I'm glad that for the latter part of this ordeal, I had my two goddaughters with me, which helped me to behave more like a gentleman.

Best,

Richard

Happens to the best of us. Nobody likes to lose clients due to technical problems, but its unavoidable sometimes. I've changed hosts a few times already due to some problems, but its all about how fast customer service can correct themselves. And in this case it seems it was done right.