Deleteting Message Stuck in the Outbox

[Carol.P]

How to Delete A Message Stuck in the Outbox:

If we ever try to send an email message that is too large for our mail server, at that moment of time we might be be unable to delete it from the Outbox. We might get an error which might say that the MAPI spooler has begun sending the message.

In such case first, set Outlook to offline mode, selecting Offline from the File menu at the top left. Wait a minute or close Outlook and reopen it. Now try deleting the message again.

If you aren’t able to delete the message in Offline mode or if you are unable to access Offline mode, you’ll need to change your default delivery location.

After that you can follow the below given steps:

1. Add a new PST using the File – New – Outlook Date File menu selections.
2.Open the email accounts dialog on the Tools menu.
3. Select view or change existing email accounts and click next.
4. Select the new personal folders file from the deliver new email to the following location list.
5. Click finish and restart Outlook.
6. View the folder list, using Ctrl+6 if needed, and find the old Outbox. Delete the message.
7. Repeat steps 2, 3, 4 and 5 to restore the original PST as the default delivery location.
8. Show the folder list and move any new messages from the new PST to the original PST.
9. Right click on the new folder’s name and choose close to remove it from your profile.