New customer

[garethnelsonuk]

A message to bodhost:



Just had a support issue resolved in the same amount of time most other providers take to pick up the phone
Thanx

[BodShane]

Hello,

Thanks for the appreciation.

Please let us know if there is anything else that can help us provide you even better service. We always aim to maintain long-term relationship

Happy Hosting with Bodhost

[Christina]

Yes,

Bodhost Support staff are very nice.

[Keith]

Originally Posted by garethnelsonuk

A message to bodhost:



Just had a support issue resolved in the same amount of time most other providers take to pick up the phone
Thanx

Yes,I agree with you bodhost provides best support.My VPS account is setup within 1 hour.

[carl]

Hello garethnelsonuk,

Welcome to bodhost forum.

[aliya]

Hello and Welcome to Bodhost forum glad to see you here.

[Rodricks]

garethnelsonuk to bodhost forum:dancing:

[jazz]

Welcome to Bodhost forum

[Sean]

Hello garethnelsonuk,

Welcome to the forum and we look forward to see you around.

[BOD - Brandon]

Hello, And welcome to the forum.

I hope you enjoy your services at BODHost.

[garethnelsonuk]

Originally Posted by garethnelsonuk

A message to bodhost:



Just had a support issue resolved in the same amount of time most other providers take to pick up the phone
Thanx

I am afraid I will have to retract some of my previous praise. While bodhost still do have fantastic support and I can not fault them on this part of their operations, the actual service detioriated badly and as a result I have had to request my account get closed.

Whether or not this is just bad luck on the choice of hardware node my VPS instances were on or if it is a problem with other customers I am unsure, but as I was using bodhost to host applications for paying clients I can not afford the instability.

To all at bodhost: best of luck with future clients, I hope that in my case it was simple bad luck but can not waste more time and/or money on finding out if the service quality would have improved long term.

To all other potential bodhost customers: Please do not take my above as any kind of "warning". VPS providers in general often have issues where some servers fail and others are rock solid (I don't know why but virtual servers seem to just plain suck at times). My experience was plain bad luck and I will be from this point on only using dedicated physical servers, for which bodhost's prices are out of budget at present.

[Sean]

Hello garethnelsonuk,

Please let us know what problem you are facing with our VPS.We will try to find solution for it.And also let us know what are your requirements for Dedicated server?.

[BodShane]

Originally Posted by garethnelsonuk

I am afraid I will have to retract some of my previous praise. While bodhost still do have fantastic support and I can not fault them on this part of their operations, the actual service detioriated badly and as a result I have had to request my account get closed.

Whether or not this is just bad luck on the choice of hardware node my VPS instances were on or if it is a problem with other customers I am unsure, but as I was using bodhost to host applications for paying clients I can not afford the instability.

To all at bodhost: best of luck with future clients, I hope that in my case it was simple bad luck but can not waste more time and/or money on finding out if the service quality would have improved long term.

To all other potential bodhost customers: Please do not take my above as any kind of "warning". VPS providers in general often have issues where some servers fail and others are rock solid (I don't know why but virtual servers seem to just plain suck at times). My experience was plain bad luck and I will be from this point on only using dedicated physical servers, for which bodhost's prices are out of budget at present.

Hello Mr. Nelson,

We definitely understand your situation. To be honest, we did face few hardware issues on our VPS Server node. However, we would like to inform all clients that our tests on all nodes have been successfully completed.

We did replace few hardware components on our previous server nodes and our RAID Configurations are now with battery backups maintaining our quality standards as promised to every client that host with us.

Our VPS Server Node specifications have been upgraded with the latest processor technology to ensure maximum performance at all times.

I would also like to include that as you have been one of our esteemed customers, i can offer you loyalty discounts on our VPS Hosting packages and also setup VPS on our brand new server configurations.

We look forward for your response and to maintain long-term relationship.

Regards
Bodhost.com

[garethnelsonuk]

Originally Posted by samantha

Hello garethnelsonuk,

Please let us know what problem you are facing with our VPS.We will try to find solution for it.And also let us know what are your requirements for Dedicated server?.

The problem with the VPS was stability - I was seeing constant reboots by the root user of the host OS and could no longer afford to gamble with the uptime. As to my requirements for a dedicated server, if you are able to beat or closely match in price my current dedicated rovider I would be very interested

I understand that my issues were most likely plain bad luck but I am unable to continue taking the risk and have decided to not purchase VPS instances from any supplier. My only real criticism of bodhost that would remain is that I was not given any form of notification before these persistent reboots. Other than that, I can understand the issues were not entirely your company's fault and still do believe you have great customer services.

[garethnelsonuk]

Originally Posted by Admin

Hello Mr. Nelson,

We definitely understand your situation. To be honest, we did face few hardware issues on our VPS Server node. However, we would like to inform all clients that our tests on all nodes have been successfully completed.

We did replace few hardware components on our previous server nodes and our RAID Configurations are now with battery backups maintaining our quality standards as promised to every client that host with us.

Our VPS Server Node specifications have been upgraded with the latest processor technology to ensure maximum performance at all times.

I would also like to include that as you have been one of our esteemed customers, i can offer you loyalty discounts on our VPS Hosting packages and also setup VPS on our brand new server configurations.

We look forward for your response and to maintain long-term relationship.

Regards
Bodhost.com

At the time being I am afraid I will have to move forward with cancelling the account. This is not an issue of price but an issue of stability, to proceed I would need a very solid SLA and a guarantee that any downtime for patch installations would be pre-notified.

Thankyou for the offer anyway, as said I can not fault you on customer service.

[BodShane]

As we mentioned earlier, the node that you were setup on did have some issues which were solved eventually and we have also replaced the main hardware components. However, on your request, we can migrate you on another high-configuration VPS Server node and i am sure you will experience the performance and speed we always speak about.

Regards
Bodhost.com

[garethnelsonuk]

Even better, having spoke to Ryan on live chat I am now confident that your dedicated package may in fact be better value then I at first thought due to it being managed. I now intend to proceed with shutting down the VPS instances but then meeting with my staff and users to decide whether to hire a dedicated server from bodhost.

[BodShane]

That's great news...

Once you ready, please let us know and we will setup the dedicated server as soon as possible.

Regards