Support for if I resell

[mander]

Is it worth having a live chat software like Livezilla or others that I can use, if I am a reseller or is just having access to a support ticket system sufficent? Its something I have been thinking about a bit now, but to me support (no matter what way) is always key. Should I have both?

[carl owen]

Originally Posted by mander

Is it worth having a live chat software like Livezilla or others that I can use, if I am a reseller or is just having access to a support ticket system sufficent?

Support is one of the most important factor when it comes to hosting services and hence if you are able to offer Live chat support, it will be a benefit to you provided that the live chat support offered is good quality support ;) When it comes to a live chat application you should select, I would suggest Liveperson.

Originally Posted by mander

Its something I have been thinking about a bit now, but to me support (no matter what way) is always key. Should I have both?

If you are able to offer support through live chat as well as helpdesk i.e. emails, it will be a benefit to you and hence I would recommend you to provide support via emails as well as live chat.

Best of luck!!