Terrible Shockingly bad Server!- Server Inaccessible for about 2 weeks!

[mattryans]

Up to now, the bodhost guys have been great. However about 2 weeks ago my whole server went down, due to an error made by another bodhost customer.

Bodhost did give me a $20 discount on the monthly charge, as well as dropping the late fee...

HOWEVER, since that time, I have not had decent access to the server (it is slow, hangs, timesout, I can't get to my sites, nor my clients sites) for around 2 weeks.

Eventually bodhost said they would give me a new server. It took them about 5 days to say they had one, and since then, they have spent around a day and a half trying to migrate the whm over to the new server...

It won't work, they keep trying, I can see when logging into whm on the new server that no files are really moving over, hardly any!

The old server is so slow that it won't migrate the stuff over! Yet they insist that 'migration is under way' - as they have done since around 4am (UK time) Tuesday 14th...

Thing is, the old server has a backup hard drive, which backs up the full server every night.

I suggested that they take the backup drive out of the old server, and put it in the new server! - then restore the server backup files...

I DON'T GET ANY ANSWER AS TO WHY THIS CAN'T HAPPEN

I have lost 3 clients, one of whome pays me £500 per month, and I have another threatening to leave TODAY - he is worth £2000 per month.

I just feel that a server company should NOT have a client's server broken for 2 weeks! I just can't believe it!

I am starting to think that I should never have trusted bodhost and their 2nd backup drive... what was they point in that drive?!


I would like to add that the support guys are always polite and nice, but this is just too much. 2 weeks without my sites!

I now feel that unless this issue is resolved today, ofcom complaints and a solicitor for loss of earning is the only route I can take - I cannot be told that I will be 'updated to my support ticket' any longer!

[mattryans]

Edit:

I have just been informed that a manager called Darran has gone to a building 20miles away, to check on my server himself, in the server room.

THIS IS VERY INTERESTING... as I have also just been told that Darran is in the India office...

My server is in the US...

Soooo.... 20miles to the US from India?

Bodhost, is it not bad enough that you have to leave a client with a dedicated server they can't use, and all their sites they can't use for around 2 weeks, why do you guys have to lie about what's happening also?


I would like an answer here for everyone to see...

[BodShane]

Hello Matt,

We sincerely apologize for the inconvenience caused to you and i have personally checked your issue and everything is sorted now.

Upon our investigation, we noticed that there was some sort of mis-configuration on the servers and required drive replacement and the read-write speed of the drives for the migration was not up-to the mark. We then, replaced the drives once again to make sure everything is fine for you in the future.

As i have explained in my email regarding our Infrastructure setup, few of our calls are routed to our in-house Data Center Setup in Asia.

BODHost has three main Data Center Locations:

- Chicago, IL
- Montreal, QC, Canada
- Maidenhead, United Kingdom

Our forth Upcoming Data Center is in Asia, to which your call was routed to henceforth, creating confusion regarding the location.

As i have discussed the issue with our Management, we have decided to credit your account for 1 month to cover the losses that you have incurred.

Please be advised that we always look forward for a long-term relationship with our clients and dissatisfaction from our clients is never appreciated here at BODHost.

Regards,

Shane Phillips

[JeremyWJ]

Sorry to hear about your troubles dude. Unfortunately, stuff like this happens happens at every host provider. Best thing is to have a secondary server somewhere else ready to take over, but most can't afford that. For me, with just small sites, I have a server at my house ready to go live at any moment if Bodhost was to fail me for a while (yea, it would be slow access ... but better than nothing).

Glad to hear they got it worked out for you though.

[mattryans]

Hi, I wanted to post here, and say that everything has been fixed now.

Whilst I am still recovering from the problems it caused, I do appreciate the management at bodhost contacting me in person, and crediting me with a months free hosting... it helps to know my issues are taken seriously, so thank you.

Once again, all issues have been fully resolved now, thanks.

[mattryans]

Originally Posted by JeremyWJ

Sorry to hear about your troubles dude. Unfortunately, stuff like this happens happens at every host provider. Best thing is to have a secondary server somewhere else ready to take over, but most can't afford that. For me, with just small sites, I have a server at my house ready to go live at any moment if Bodhost was to fail me for a while (yea, it would be slow access ... but better than nothing).

Glad to hear they got it worked out for you though.

That was what shocked me the most. I DO pay for an extra drive, and asked for several days for it to be used to restore things to the new server...

All well, all is fine and fixed now! that is what counts :-) There may have been problems, but glad to see bodhost got there in the end, and offered a free months hosting to make up for the problems.

[Patrick]

Hey Matt ,

Thanks for the update to this post , I have updated the concerned department to credit 1 month server charges to your account and this will be done as soon as possible.

[BodShane]

Matt,

Your account has been credited already. Please let us know if you need any further assistance.

Thanks for your co-operation.

Regards,

Shane Phillips