Hey Alekh,
Bodhost specializes in offering round-the-clock support through live chats, emails & helpdesk as well as our toll free number which customers can call. We try and make ourselves as easily accessible as possible to our clients. So we are happy to learn that it is something which is appreciated
As for the prices, you yourself have acknowledged that its amongst the lowest you have seen. If they have to be decreased even by 1% more, we would be diminishing the quality of the hardware we use and the overall service. Believe me, that is something we would not even look at.
Quality of service is what's dragged customers to us and we want to keep it as our USP rather than being the lowest priced providers offering abysmal service. Again, we thank you for the generous praise.