Unable to create new accounts

10NANCY · #1 (**permalink**) 10-31-11, 04:32

My account details are as follows :

Domain: abc.com
Ip: 65.110.53.*** (n)
HasCgi: y
UserName: abc
PassWord: ********
CpanelMod: x2
HomeRoot: /home
Quota: 50 Meg
NameServer1: ns1.****.net
NameServer2: ns2.****.net
NameServer3:
NameServer4:
Contact Email: ***@***.com

I want to create a new account but I can not able to do that.

77wmaster · #2 (**permalink**) 10-31-11, 05:17

You can follow the following steps:
A) check /usr/local/cpanel/logs/error_log for the error when trying to create an account
B) chmod +w passwd,v ( cd /etc)
C) ll /etc/group
-rw-r--r-- 1 root root 6336 Nov 16 21:40 /etc/group
-rw------- 1 root root 6359 Nov 16 21:39 /etc/group-
D)chattr -i /etc/group
E) mv /etc/gshadow /etc/gsahdow.corrupted
And run grpconv to rebuild the file. You should be able to create accounts now. Please verify that everything is running fine.

WebMaster · #3 (**permalink**) 10-31-11, 05:50

One more thing you have to keep in mind is that, if you get the error 'grpconv: can not lock group file. Than you just delete /etc/group.lock, /etc/gshadow.lock and run grpconv.