Hello,
Thanks for posting in our forum.
If there are any Hardware Faults such as issues with Fan, processor, RAM etc., it can be fixed immediately and downtime is minimal. With us, we guarantee Hardware Replacement on all our servers without any charges.
However, if there is a Hard Drive Crash, you better be having a backup of your files or your websites won't up soon. Normally, we always advice our clients to opt for RAID Configurations or backup drive in order to make sure there are no problem in terms of restoration in Crash Crisis.
Regards,
Shane Phillips