Quote:
Originally Posted by Amelia
Certainly! I believe a web hosting company should offer 24x7x365 support through Email, Live Chat and Phone. All these three modes of communication are very important.
For quick questions, Phone and Live Chat support are preferred as they are faster modes to get in touch.
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This must be posted in every business company, online or offline.
Customers satisfaction must always be the priority of companies. But sad to say that many large companies don't really care about their customers satisfaction. As long as they profit from their products or services then that's all that matters to them.