Quote:
Originally Posted by squishy
Thanks for the reply, Shane! 24-48 hours is more than enough time to respond to an abuse complaint. I particularly like the fact that you will try to call the customer and exhaust all possible avenues of contact before shutting down the service. It's definitely better than other hosts' "shutdown now, ask questions later" attitude to abuse complaints.  |
Well, we definitely understand that there are times where there are few false abuse reports and we need to consider client's point of view.
Regards,
Shane Phillips