Quote:
Originally Posted by squishy
May I ask how abuse reports are handled? Particularly those about a client of a client (ie. not your direct customer) who has committed the abuse? Will the server/vps be taken down by BODhost immediately, or will the server/vps owner be informed of the abuse report and be given time to respond it?
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In case of abuse, we immediately forward the report to the account holder and he needs to respond within 24 - 48 hours. If the account holder does not respond to the report, we immediately schedule a call and try communicating with the client and if yet there is no response from the client, we have to suspend the hosting account until we have any response from the client.
Regards,
Shane Phillips