Quote:
Originally Posted by Dave M
Recently, I've had a customer place a chargeback on a purchase that he made. Apparently he wasn't satisfied with the product, but instead of asking for a refund like any sensible person would do, he went ahead and issued a chargeback.
Needless to say, that kinda ruined my day. I would have refunded him if he'd just asked. Getting chargebacks ruins my credibility as a seller, and Paypal isn't exactly friendly towards sellers when it comes to "intangible goods".
Anyway, lesson learned. But just in case it happens again, are there any ways to protect yourself from chargebacks?
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The best way is to keep an eye on the "Paypal disputes" that are opened by the customer and if you don't respond on time, they process it further. You need to maintain your communication with your payment processor as well as the client in order to reduce the no. of chargebacks.
Regards,
Shane Phillips