Well, if you are looking for a Reliable helpdesk then we would suggest you to consider Cerberus. It is not Free and you will have to pay some licensing fees for it. However, it is definitely worth it as it has a lot of features and it is quite stable.
When it comes to a Live chat application, we would suggest you to go for Live person. It is fast and is reliable also. However, this application also requires licensing fees.
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